Lakeridge Counselling & Consulting Services
The following document will be discussed during the initial session; please take the time to review it and note any questions or concerns you may have, so we may properly address them.
INFORMED CONSENT
Welcome to my practice.
I am Lora Dikova-Bradford, a Registered Psychotherapist (RP) with the College of Registered Psychotherapists of Ontario (CRPO), registration number 003717. I practice in accordance with the CRPO’s Standards of Practice and Code of Ethics. You may verify my registration status at any time through the CRPO public register at www.crpo.ca.
In this document, I will provide you with information about my professional qualifications and approach to treatment, as well as the benefits and risks of psychotherapy, client rights and responsibilities, confidentiality, and payment policies, so that you may make an informed decision about your participation. I am glad to answer any questions or concerns you may have.
Psychotherapy is intended to help individuals and couples improve their sense of well-being and resolve issues adversely affecting the quality of their lives. This primarily talk-based therapy has been shown to benefit those who engage in it, often leading to better relationships, solutions to specific problems, reduced distress, improved self-esteem, and an enhanced overall sense of functioning. It is important to note that psychotherapy is a personal exploration, and there are no guarantees of what you may or may not experience — your outcomes are largely related to your efforts and participation. Since therapy often involves discussing unpleasant aspects of life, it is not unusual to experience uncomfortable feelings such as sadness, guilt, anger, frustration, loneliness, or helplessness. If this occurs, please talk to me so I can adequately support you. I believe clients have the capacity and resilience to resolve their own problems and make their own decisions; however, from time to time we all need assistance, support, and direction, and I will work with you to establish goals and map out the steps of your therapy.
I am trained and experienced in evidence-based psycho-social interventions for individuals and couples struggling with relationship issues, depression, stress, anxiety, and post-traumatic stress. I have supported clients from diverse populations in various ways — from alleviating everyday stress and anxiety to managing mood, behaviour, and personality disorders. To meet each client’s individual needs, I use an integrative approach, drawing from models such as Cognitive-Behavioural Therapy (CBT), Psychodynamic Therapy, the Developmental Model of Couples Therapy, Emotionally Focused Couples Therapy, Dialectical Behavioural Therapy, Motivational Interviewing, and Trauma-Informed Treatment Methods.
CONFIDENTIALITY
As your counsellor, I am committed to protecting your right to confidentiality; information shared during our sessions will not be revealed to any other agency without your written permission or request.
There are certain situations in which I may be legally required to reveal information obtained during counselling to a third party without your consent, including when:
I have reason to suspect a child may need protection (e.g., abuse or neglect) — there is a legal obligation to inform the Children’s Aid Society if a client is placing a child at risk of sexual or physical abuse.
I recognize that you may pose a danger to yourself and/or others (e.g., suicidal ideation, exposure or transmission of infectious disease, or plans that may endanger the life, health, or security of others).
Counselling records are ordered to be produced by a court of law.
I must use information from your record to defend myself in a professional liability lawsuit filed by you.
The client is a health professional who is abusing or has sexually abused a client/patient — this must be reported to their regulatory body.
In a medical, psychiatric, or psychological emergency, I will contact your identified emergency contact and/or the appropriate emergency response services.
Confidentiality and shared records: When an individual participates in group, family, or couple therapy and requests access to the record, I can only provide information relating to the individual who filed the request, unless other participants have provided consent.
To ensure quality of service and as part of my commitment to professional development, I engage in regular clinical supervision.
Consent for supervision: In the event that your therapist requires supervision by Dr. Bita, Clinical Psychologist, CPO#5333, for training purposes, you consent for your therapist to be supervised by Dr. Bita, which involves some degree of disclosure. You understand that you may request a meeting with Dr. Bita if you wish; she can be reached at director@clinicdrbita.com. Information shared with your therapist, including reports, evaluations, assessments, and tests, will remain confidential and will not be disclosed to anyone — except as needed with Dr. Bita — without your explicit written consent, unless one of the following arises: risk of harm to you, your child, or another individual; a subpoena or court order demanding disclosure; or evidence that the safety or development of a child or vulnerable adult has been or is at risk of abuse.
COUNSELLING RELATIONSHIP
It is helpful to remember that our relationship is professional, not social. This professional relationship is the foundation of psychotherapy and is central to the provision of safe, effective and ethical care.
CLIENT RIGHTS AND RESPONSIBILITIES
You are responsible for arriving on time and not being under the influence of drugs or alcohol during sessions.
You are responsible for paying the agreed-upon fees.
You have the right to participate in developing an individual treatment plan outlining your goals and the specific objectives you will work on.
You have the right to an explanation of services in accordance with your treatment plan.
You have the right to participate voluntarily in, and consent to, treatment.
You have the right to be treated ethically and free from abuse, discrimination, mistreatment, or exploitation.
You have the right to object to or terminate treatment at any time, though I ask that you participate in a termination session.
Your consent to participate in psychotherapy is ongoing and may be withdrawn at any time, for any reason, without penalty. Withdrawing consent means you may pause or discontinue treatment; it does not affect your right to access emergency or crisis services, nor does it affect fees already incurred for services provided prior to withdrawal. If you are dissatisfied with my services, please let me know. If I cannot resolve your concerns, you may contact the College of Registered Psychotherapists of Ontario to file a complaint. The CRPO can be contacted by mail at 375 University Avenue, Suite 800, Toronto, ON M5G 2J5; by telephone at 416-479-4330; toll-free at 1-844-712-1364; or by email at info@crpo.ca.
TELEHEALTH SERVICES (CLINIKO)
Video sessions in this practice are conducted through Cliniko, a secure, encrypted telehealth and practice management platform designed for healthcare providers. Cliniko uses encrypted video technology and does not require you to download separate software — sessions are accessed through a secure, individualized link. While no online platform can guarantee complete security, Cliniko employs industry-standard safeguards to protect the confidentiality of your sessions and records. By consenting to telehealth services, you acknowledge that electronic communication carries inherent risks, including the possibility of technical disruptions or interruptions beyond either party’s control.
As a client participating in video sessions, you are responsible for connecting from a private, secure location where you will not be overheard or interrupted; for ensuring you have a stable internet connection and a charged device; and for notifying me promptly of any technical difficulties so we can reschedule or switch to an alternate format (e.g., telephone) if needed. If a session is disrupted or disconnected, I will attempt to reconnect or will contact you by phone.
Telehealth is not appropriate for all situations, including some mental health emergencies or crises requiring in-person, immediate intervention. We will discuss together whether video sessions are appropriate for your needs, and I may recommend in-person or alternate services if clinically indicated. At the start of our work together, and periodically as needed, I will confirm your identity and physical location (city/province) at the time of each session, as this may affect emergency planning and the scope of services I am authorized to provide.
ELECTRONIC HEALTH RECORDS
Your electronic health records — including session notes, treatment plans, and billing information — are securely stored and managed through Cliniko. All data is stored exclusively on servers located in Canada, in compliance with Canadian privacy legislation, including PIPEDA and applicable provincial health information privacy laws. Records are protected through encryption both in transit and at rest, restricted access controls, and secure authentication protocols. Only authorized members of this practice have access to your records, and your information will not be shared with third parties except as required by law or as outlined in this consent.
RECORD RETENTION AND ACCESS
In accordance with CRPO requirements, your clinical records will be retained for a minimum of 10 years from the date of your last session, or for 10 years from the client’s 18th birthday, whichever is later. You have the right to request access to your records at any time; requests can be made in writing, and I will respond within 30 days in accordance with applicable privacy legislation. In some circumstances, access may be limited if disclosure could cause harm to you or another individual, in which case I will explain the reason for any restriction.
VISITS AND FEES POLICY
Consultation and therapy visits last approximately 50 minutes to one hour and are offered by video, telephone, or in-person.
Cancellations must be made with at least 24 hours’ notice, or the full session fee will be charged.
Fees for video, telephone, or in-person services — Counselling/Psychotherapy Session (Individual or Couples): $167 (Psychotherapy services are HST-exempt per Bill C-59).
Special services such as written reports, treatment updates, and letters are billed at the hourly rate.
Fees are due at the time of service and may be paid by e-transfer or credit card. Online credit card payments are processed securely by Stripe. E-transfer requests may be used for overdue accounts. If no payment is made and no payment arrangement has been established, therapy will be discontinued and the debt may be referred to collections — an absolute last resort, not taken lightly. If you have extended health care insurance, you may be eligible for partial or full reimbursement; please confirm your coverage for services provided by a Registered Psychotherapist with your insurance provider.
IN CASE OF EMERGENCY
Clients sometimes experience emotional emergencies requiring immediate attention. Lakeridge Counselling & Consulting Services is not a crisis centre and does not provide emergency services. You are encouraged to call or email the office; calls are returned within 24 business hours, and appointments can typically be offered within 24–48 business hours. If you feel you cannot wait, or it is the middle of the night or a weekend, please contact your family physician, call Crisis Services Canada at 988, call 911, or go to the Emergency Department of any hospital.